Case Study

What do you call a call centre without the ability to make calls? This isn't a bad joke in the making. Call centres need telephony in order to function. Their business model relies on the costs and telephony service they receive.

The company operates through a network of trained resellers in the Gauteng area, although it has customers throughout South Africa by virtue of its inter-branch calling service.

As an early adopter of the technology which for years has been the talk of the town, the Roodepoort-headquartered Clover looked to ECN to provide it with a solution to reduce its monthly telephone bill.