Articles

Having survived easily the most challenging period in business history, restaurants are welcoming back hungry patrons in large numbers. However, to effectively deal with the high number of incoming calls – without leaving customers waiting and frustrated – it’s important that business owners implement the right communication system. But with so many modern phones systems […]

The telecommunications industry is moving rapidly, with new connections and technological solutions being adapted and integrated into the office space. As we move away from the limits of landlines and analogue technology, VoIP is undoubtedly emerging as the leading solution for business today. Here’s a look at some of the trends that are making this […]

“Today’s customers expect transparency, agency, and quick issue resolution. What they don’t want is to sit in a 30-minute phone queue to talk to a customer service rep.” – Forbes   When it comes to running an effective business, internal and external communication is vital to ensure continuous flow, minimise friction and reduce unnecessary error. […]

Waiting in a doctor’s office is bad enough, you don’t want patients waiting on the phone as well! Fortunately, there are many leading business phone systems that provide a more convenient, hassle-free experience that gets patients to the healthcare they need faster. In this piece we’ll take you through the top phone systems and which […]

A lot has changed in the past two years as we were forced to navigate an ever-changing reality, but one thing that has emerged globally is the need to appreciate employees. It’s quite simple really, a happy workforce equates to a more productive workforce. But more than this, there is the ethical requirement of employers […]

There’s so much more to schools than simply teaching and learning. There’s staff engagement and training; inter-school interactions to co-ordinate sports’ fixtures and cluster meetings; dealings with government departments and local corporates on funding and regulations; parent-teacher engagements; supplier interactions to secure classroom supplies and organise maintenance and repairs; media and public relations…and so much […]

If you’re in the fortunate position of expanding your business operations, then you have a number of logistical considerations to go over. One of these would be which form of communication technology to incorporate into your growing empire. VoIP is one of the leading options for modern business as it allows you to scale up […]

We are now emerging, somewhat, from a two-year ‘Covid cocoon’ where traditional workplaces were upturned and businesses had to pivot, shift, flex and adapt drastically to remote working conditions. These evolving office trends will continue into 2022 – but how are workspace solutions arising to meet these new needs? In this piece we’ll look at […]

The increased cost of living, ongoing load shedding and the era of digitisation has many business owners questioning their communications’ offerings. No matter what is happening, businesses require open lines of communication and to keep overheads down. Fortunately, hosted telephony provides the ultimate solution.   What is hosted telephony? This is essentially where an outside […]

For business operations in 2022, reliable internet connectivity is non-negotiable, and this means one thing – fibre! But when it comes to installation, many business owners are stumped by the option of FTTB or FTTH connections. Here we look at the key differences and what they mean for your business.   What is FTTB? Fibre […]