{"id":1745,"date":"2016-06-04T11:41:10","date_gmt":"2016-06-04T11:41:10","guid":{"rendered":"http:\/\/www.ecn.co.za\/?p=1745"},"modified":"2016-06-04T11:41:10","modified_gmt":"2016-06-04T11:41:10","slug":"teleconferencing","status":"publish","type":"post","link":"https:\/\/ourtestserver2.co.za\/ecnnew\/teleconferencing\/","title":{"rendered":"Teleconferencing"},"content":{"rendered":"<p>ECN&#8217;s Virtual Boardroom\u2122 is a FREE cloud-based, fully managed, on-demand convenient teleconferencing service that allows multiple participants to connect to a single teleconference call.<\/p>\n<p><strong>Features &amp; Benefits<\/strong><\/p>\n<ul>\n<li>FREE service &#8211; no installation, subscription or monthly rental fees.<\/li>\n<li>No contractual obligations<\/li>\n<li>Teleconference from anywhere, at any time.<\/li>\n<li>No restrictions on the number of participants.<\/li>\n<li>Secure service with PIN registration and enrolment.<\/li>\n<li>Cost effective call charges.<\/li>\n<li>No costly infrastructure required.<\/li>\n<li>Simple to manage and operate.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Call Charges<\/strong><\/p>\n<p style=\"padding-left: 30px;\">There are no once off charges or monthly service fees. All participants dialling-in and using this service will be billed individually by their service providers for their telephone call. ECN subscribers will be charged R0.17\/minute, charged per second.<\/p>\n<p><strong>How it works<\/strong><\/p>\n<ol>\n<li><span style=\"color: #ff0000;\">Generate a PIN<\/span><br \/>\nGenerate a PIN, by dialling 086 000 9525 and following the IVR prompts.<\/li>\n<li><span style=\"color: #ff0000;\">Plan Your Teleconference<\/span><br \/>\nCommunicate the PIN to all participants as well as the number to dial (086 000 9525). Also schedule a date and time for the teleconference.<\/li>\n<li><span style=\"color: #ff0000;\">Hold Your Teleconference<\/span><br \/>\nAt the scheduled date and time, all participants should dial in and follow the IVR prompts.<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p><strong>Requirements<\/strong><\/p>\n<p>Access to a telephony service from any provider.<\/p>\n<p><strong>Packages<\/strong><\/p>\n<p>General Meeting &#8211; Quick and easy-to-use FREE service. Simply dial, enter your PIN and teleconference.<\/p>\n<p><strong>Downloads<\/strong><\/p>\n<p>Please click on the link below to download the document.<\/p>\n<p><span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"http:\/\/www.ecn.co.za\/wp-content\/uploads\/2016\/06\/Virtual-Boardroom-Brochure.pdf\">Brochure<\/a><\/span><br \/>\n<span style=\"color: #ff0000;\"> <a style=\"color: #ff0000;\" href=\"http:\/\/www.ecn.co.za\/wp-content\/uploads\/2016\/06\/Virtual-Boardroom-User-Guide-1.pdf\">User Guide<\/a><\/span><br \/>\n<span style=\"color: #ff0000;\"> <a style=\"color: #ff0000;\" href=\"http:\/\/www.ecn.co.za\/wp-content\/uploads\/2016\/06\/Virtual-Boardroom-Terms-and-Conditions.pdf\">Terms &amp; Conditions<\/a><\/span><\/p>\n<p><strong>FAQ<\/strong><\/p>\n<ol>\n<ol>\n<ol>\n<li><em><span style=\"color: #808080;\">This is advertised as a &#8220;free&#8221; service. Are there any up-front or hidden costs?<\/span><\/em><br \/>\nThere are no up-front or hidden costs. ECN makes this service available to everyone for free. There are no contracts, not subscription fees and no monthly costs to use this service.<\/li>\n<li><em><span style=\"color: #808080;\">If the service is free, who pays for the call?<\/span><\/em><br \/>\nTo use the service you need to dial into the service using a telephone. So your service provider (Telkom, MTN, Vodacom, etc.) will bill you for your call, based on their call rates, just like they do for any other call you make. ECN subscribers will be billed R0.17\/minute, charged per second.<\/li>\n<li><em><span style=\"color: #808080;\">Is there any infrastructure or software I need to purchase and install to use this service?<\/span><\/em><br \/>\nECN hosts this service on its own national network infrastructure, so all you need is a telephone. Once again you save, because there are no installation costs, infrastructure costs or on-going maintenance costs.<\/li>\n<li><em><span style=\"color: #808080;\">Can I just dial-in and use this service or do I need to register first and book a time slot?<\/span><\/em><br \/>\nYes, you can just dial-in and use this service at any time. If you are not in possession of a PIN, you can follow the IVR prompts regarding a General Meeting, which is our quick and easy-to-use teleconferencing service. The PIN that is generated must be shared and used by all participants.<\/li>\n<li><em><span style=\"color: #808080;\">Is there a limit to the number people that can join a conference call?<\/span><\/em><br \/>\nThere is no limit to the number of participants that can join a conference call.<\/li>\n<li><em><span style=\"color: #808080;\">Is there a limit to the duration of a conference call?<\/span><\/em><br \/>\nThere is no limit to the duration of a <span style=\"color: #000000;\">conference call.<\/span><\/li>\n<li><em><span style=\"color: #808080;\">Are conference calls recorded?<\/span><\/em><br \/>\nAt present, conference calls are not recorded.<\/li>\n<li><em><span style=\"color: #808080;\">How do I know who is on my conference call?<\/span><\/em><br \/>\nAll participants need to record their name prior to entering the conference. As participants enter or leave the conference, an announcement is made to that effect i.e. &#8220;James has joined the conference&#8221; or &#8220;Jane has left the conference&#8221;.<\/li>\n<li><em><span style=\"color: #808080;\">How many times can I use my PIN?<\/span><\/em><br \/>\nThere is no limit to the number of times you can use your PIN. Your PIN will automatically expire 6 months after last use. If you need a PIN after that just dial-in and generate a new PIN.<\/li>\n<li><em><span style=\"color: #808080;\">Is my PIN unique to me?<\/span><\/em><br \/>\nAll PINs are randomly generated and there are no duplicates. Obviously the only people who are aware of your PIN are the participants that you share your PIN with.<\/li>\n<li><em><span style=\"color: #808080;\">I have lost my PIN, what do I do?<\/span><\/em><br \/>\nYou can simply dial-in again and generate a new PIN for a General Meeting.<\/li>\n<li><em><span style=\"color: #808080;\">Why, when I use the mute key on my phone to just &#8220;listen in&#8221;, does my call drop after a while?<\/span><\/em><br \/>\nPressing the mute key on your phone while on a conference call means that we don&#8217;t receive &#8220;voice&#8221; signal from you, which appears to our system to be a call that has hung-up but not disconnected. There is a safety measure in place to ensure that when a user hangs-up, and our system possibly misses that hang-up, that the call is dropped automatically so that the user is not billed for an open-end call. Our voice team is currently working on a solution.<\/li>\n<\/ol>\n<\/ol>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>ECN&#8217;s Virtual Boardroom\u2122 is a FREE cloud-based, fully managed, on-demand convenient teleconferencing service that allows multiple participants to connect to a single teleconference call. Features &amp; Benefits FREE service &#8211; no installation, subscription or monthly rental fees. No contractual obligations Teleconference from anywhere, at any time. No restrictions on the number of participants. Secure service [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":1833,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[63,76],"tags":[],"class_list":["post-1745","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-products","category-voice-and-fax"],"_links":{"self":[{"href":"https:\/\/ourtestserver2.co.za\/ecnnew\/wp-json\/wp\/v2\/posts\/1745","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ourtestserver2.co.za\/ecnnew\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ourtestserver2.co.za\/ecnnew\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ourtestserver2.co.za\/ecnnew\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/ourtestserver2.co.za\/ecnnew\/wp-json\/wp\/v2\/comments?post=1745"}],"version-history":[{"count":0,"href":"https:\/\/ourtestserver2.co.za\/ecnnew\/wp-json\/wp\/v2\/posts\/1745\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ourtestserver2.co.za\/ecnnew\/wp-json\/wp\/v2\/media\/1833"}],"wp:attachment":[{"href":"https:\/\/ourtestserver2.co.za\/ecnnew\/wp-json\/wp\/v2\/media?parent=1745"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ourtestserver2.co.za\/ecnnew\/wp-json\/wp\/v2\/categories?post=1745"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ourtestserver2.co.za\/ecnnew\/wp-json\/wp\/v2\/tags?post=1745"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}